After a GMB (Google My Business) suspension, getting reinstated can be easy if you follow the correct process. A suspension can be soft or hard from the Google Search and Maps.
You have no control over the listing in soft suspension, but it is still displayed on search and maps as unowned. In hard suspension, the listing is entirely removed from search and maps.
Reinstate Process
How the reinstatement formworks
Fill the reinstatement form is the most efficient method since it goes directly to the team responsible for the reinstatements. Support in any other form is an action or two removed from the reinstatement team.
Under a normal situation, you will be reinstated within 1- 7 days. If the 7 days have passed and you have not received a rejection, you have an entire host of other issues going on.
Answer yes, leads to a dead end. Select NO if there is an existing request play—more on that in the part where we discuss what to expect.
You have to access the listing in question to answer the YES of this question. Answer no is a dead end, as you can see below. When you answer yes, you will move to the next question.
The question asks you if you have made changes if needed and poured over the guidelines. An answer of “I don’t know” or “No” will lead to the following dead-end, to go ahead answer YES.
This question provides to lets Google know that you are located at the exact physical location. That applies to service area businesses (as you require a location to verify) and storefronts. If you press NO leads to a dead end. Answer YES, and you will move further.
This question is provided via seeing if you should have an address showing or not. Remember, you have only had a service area set if you do see customers at their location. Hybrids are allowed; for instance, a pizza restaurant could have dine-in (storefront) and a service area (delivery). Here is a YES
move to the next question. If you choose NO, you will move to question 9.
Here Google wants to know if you have any duplicate listing in the dashboard. Answer this question with a NO move on the end. Responding with a YES moves you onto another branch of questions.
If you have disabled all duplicates, great. If you are keeping them around for any reason, explain why they fill out the next form. Answer YES or NO leads to moving on finishing the form.
Answering YES brings you to question 7. Answering NO ends the wizard. Now, let’s get on filling out the form to remove your GMB suspension.
- Name: Your name.
- Official email address: Put the email used to manage the
GMB listing in the question. - Name of business: This is the name of the company it is in
the suspended listing (use the updated version if you edited
it) - Address: Use a verified address, even if it is a service area
business. - URL: This is found inside GMB on the home or info tab. Please do not put your website URL here as it will not work. See the picture below that shows you where to find it.
The last part is pretty straightforward. You put in the phone
number.
Then enter any changes you made to the listing. That includes changes to the name, address, hours (for a move), etc. Be detailed here and leave nothing out. Admit wrong if you have to (in case of keyword stuffing).
If you have any additional information, put it in the last box.
What to expect after you submit
After you have fully submitted the form, immediately check out the email and see if you get an auto-response from the Google Specialists to maintain the one line of information. If so, notate the case ID in the title of the email. If you contact the support, you require this ID.
In case you get a rejection right away. You have a real serious issue. You have to contact an expert to find out what is happening. Almost no number of requests can help you.
If you did not receive an automated email, this is a good and the wanted outcome. From this day, you will not contact mail from Google regarding this listing until a reinstatement occurs or shortly after that. Keep your eyes out for an email saying the listing has updates; this is the first sign that the listing is online again. Or sign up for the service that will observe the GMB listing.
Also, you will get a success or a denial email at that point. You need to wait for approx 3 full business days for the ranking to come back. Also, I recommend not to make any edits during this time. You could get suspended again very quickly.
What if you get rejected?
So, look over the guidelines again and ensure that all is looking good. Check out 2 at the start of the article. If you have any fake listing, do not bother. If you have any virtual office or a PO Box, consider getting an actual address. (Seek advice before making a reinstatement move as they are complicated, but guarantee gets reviews back). The thumb is that you only get a few reinstatement requests before you get the auto-replies. So
make the first few requests count.
Is it reinstated but pending more than 3 days?
Unluckily, if you are pending for more than 3 days, you have done something wrong or anything wrong, or you are in what is called a pressure category. Now you need to get in touch with GMB Support and give your evidence. Then you will fully reinstate.
I hope that this article is helpful for you. Sometimes it can take an intelligent eye to figure out what is wrong with it. The process for reinstatement is very straightforward. Keep your eyes along the way, get some advice, or hire someone. If you are a legal business, you will get your listing back. If you like the post, please comment below.
