Terms and conditions

These terms govern your use of knitinfotech.com and any proposal, quotation or statement of work we send you. They are between you and Knit Infotech Pvt. Ltd., a company registered in India with its head office in Noida, Uttar Pradesh. Our CIN and GSTIN are printed on our invoices.

Browsing the site, sending an enquiry or accepting a proposal means you accept these terms. If you are accepting on behalf of a company, you are confirming you have authority to bind it. That is what section 10 of the Indian Contract Act, 1872 requires of anyone entering an agreement.

Where a signed statement of work, master services agreement or purchase order says something different, that document wins for the work it covers. This page fills the gaps.

This site describes what we do, how we work and roughly what things cost. It is an invitation to treat, not an offer capable of acceptance. There is no checkout here and nothing on this site can be bought online.

Prices shown are indicative ranges for planning. They assume a normal scope and normal responsiveness from your side. The number that binds us is the one in a written proposal, and only until the validity date on that proposal passes.

Case studies and metrics describe results for specific clients in specific conditions. They are not a promise that you will get the same numbers. Rankings, ad costs and conversion rates depend on your market, your competitors, your budget and platform changes nobody controls.

1. You send an enquiry, or we have a call. No charge, no obligation.
2. We send a written proposal or statement of work: scope, deliverables, assumptions, timeline, price, payment schedule.
3. You accept in writing. A signature or a clear "go ahead" by email is enough to form a contract.
4. We raise the advance invoice, and work starts when the payment clears.

Anything not written into the scope is outside the scope. That is not us being awkward; it is the only way a fixed price stays fixed. Extra work is quoted as a change request and agreed before it starts.

• Fixed-scope projects: typically 40% advance to book the slot and start, 30% at an agreed milestone, 30% before go-live. Your proposal states the exact split.
• Retainers and dedicated resources: invoiced monthly in advance.
• Hourly work: invoiced monthly in arrears against a tracked time report you can inspect.

Invoices fall due 15 days from the invoice date unless the proposal says otherwise. We may pause work on an account more than 30 days overdue, and we will warn you before we do.

Third-party costs you have approved are billed at cost with the supplier invoice attached: ad spend, licences, stock assets, paid plugins, hosting. Bank charges on international transfers are the sender's.

All fees are quoted exclusive of tax.

• Indian clients: GST is added at the rate in force on the invoice date, as CGST and SGST for a supply inside Uttar Pradesh or IGST for an inter-state supply. Give us your GSTIN and registered address at the start so the invoice carries the right place of supply and your input credit works.
• Overseas clients: where the supply qualifies as an export of services under section 2(6) of the IGST Act, 2017, we invoice it as a zero-rated supply under a Letter of Undertaking and no GST is charged. If it does not qualify, GST is added and the invoice says so.
• Withholding tax: if your local law makes you deduct tax at source, deduct it and send us the certificate. We will treat the certified amount as paid. Any deduction without a certificate stays outstanding.

If a rate changes or a new levy arrives mid-project, the change applies to invoices raised after it takes effect.

Overdue invoices carry interest at 1.5% per month, or 18% a year, calculated from the due date until payment reaches us. That rate is a genuine pre-estimate of what late payment costs us, not a penalty, and it is the rate stated on every invoice we issue.

We are registered as a micro or small enterprise under the MSMED Act, 2006, so section 15 of that Act also gives us a statutory route: payment within 45 days of acceptance, and compound interest at three times the RBI notified bank rate on anything later. Our contractual 1.5% is lower than the statutory figure. We charge the contractual rate and reserve the statutory one.

Costs of recovering an overdue amount, including reasonable legal fees, are yours.

Projects slip for one reason more than any other: the agency is waiting. To hold your timeline we need:

• one named decision-maker who can actually approve work;
• content, logins, brand assets and approvals inside five working days of a request;
• feedback gathered into one response per review round, not five emails over a fortnight.

If we are blocked for more than ten working days, we may re-plan the delivery dates, and for dedicated-resource engagements we may invoice for the idle time. We tell you before that happens, not after.

Each deliverable includes two rounds of revision against the agreed scope. A revision refines what was specified. A new direction is a change request, quoted separately.

You have 10 working days from delivery to accept a deliverable or tell us what is wrong with it. After that it counts as accepted, so the project can move forward instead of stalling on silence.

Every website we build carries a 30-day defect warranty from go-live. Anything that does not work as specified we fix at no charge. The warranty covers defects. It does not cover new features, content changes, or breakage caused by third-party updates, someone else's code or edits you make yourself. Ongoing care is a separate maintenance plan.

We would rather sort out a problem than argue about a refund, so here is the position in advance.

• Before work starts: cancel within 7 days of paying the advance and before we have booked resources, and we refund it in full.
• After work starts: the advance is not refundable, because it has already paid for time we cannot resell. We invoice for work completed and any committed third-party cost, refund the balance, and hand over whatever is finished.
• Retainers: cancel with 30 days' notice. The current month is not refundable, later months are not charged.
• If we fail: if we miss an agreed milestone by more than 30 days for reasons inside our control and cannot fix it, you may cancel and we refund the fees paid for that undelivered milestone.
• Third-party costs: ad spend already placed, licences already bought and domains already registered are not refundable by us, because they are not ours to refund.

Refunds go back by the route the payment came in, inside 15 working days of the amount being agreed. We do not charge a cancellation fee on top.

On payment of the final invoice, we assign to you all intellectual property in the deliverables we made specifically for you: designs, source code, copy and campaign assets. The assignment is worldwide, for the full term of copyright, and irrevocable.

Those words are there on purpose. Section 19 of the Copyright Act, 1957 says an assignment that does not state its duration lasts five years, and one that does not state its territory covers India only. Plenty of agency contracts miss that and quietly hand the client far less than they think they bought. Ours states both.

Three carve-outs, stated plainly:

• Our pre-existing material. Frameworks, boilerplate, internal libraries and know-how we owned before your project stay ours. You get a perpetual, worldwide, royalty-free licence to use them inside your deliverable.
• Third-party assets. Fonts, plugins, stock images and SaaS products stay under their own licences. We name every one in the handover, and buying or renewing them is your call after go-live.
• Portfolio rights. We may show the work publicly and describe what we did, unless you tell us in writing not to. If you ask, we stop. No fee, no argument.

Until the final invoice is paid, the deliverables are licensed to you, not assigned. Ownership passes when the account is clear.

Each side keeps the other's non-public information confidential, uses it only for the engagement, and protects it at least as carefully as its own. That lasts three years past the end of the work, and for as long as the law allows for anything that is a trade secret.

It does not cover information that is already public, that you already had, that a third party gave you without restriction, or that a court or regulator requires you to disclose. In that last case you tell the other side first, if you are lawfully allowed to.

Where we handle personal data inside your systems we act as your processor. Our Privacy Policy explains the split.

We will perform the services with the reasonable skill and care of a competent professional in our field, using suitably experienced people.

We do not promise:

• a particular Google ranking, ad cost, traffic figure, lead volume or revenue number. An agency that guarantees you a number one ranking is selling you something it does not control;
• uninterrupted or error-free operation of any third-party platform;
• that a search engine, ad network or app store will approve you, keep approving you, or behave next quarter the way it behaves today.

To the extent the law allows, every other warranty is excluded, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Neither side is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, data or anticipated savings, however it arises.

Our total liability for all claims connected with an engagement is capped at the fees you have actually paid us for that engagement. Not fees invoiced, fees paid.

Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If consumer law where you live gives you rights that cannot be excluded, those rights stand and this clause yields to them.

You will indemnify us against claims, losses and reasonable legal costs arising from content, data, logos, trademarks or third-party materials you gave us to use, and from any use of a deliverable outside the purpose we agreed. Send us a stock photo you do not have a licence for, and the claim that follows is yours.

We will indemnify you against a claim that a deliverable we created from scratch infringes someone else's Indian copyright or trademark, up to the liability cap above. That indemnity does not apply where the claim comes from your own material, from a change someone else made after handover, or from a third-party asset used outside its licence.

Whoever is indemnified tells the other side promptly, lets them run the defence, and does not settle without consent.

Hosting, care plans and maintenance retainers run month to month unless the proposal says otherwise, and are invoiced in advance.

A retainer buys a stated number of hours or a stated scope in a calendar month. Unused hours do not roll into the next month, because the capacity was reserved for you and cannot be resold afterwards. Work above the retainer is quoted first.

Where we resell hosting, backups or a security service, the underlying provider's service levels apply and we pass them on as they are. We will not promise you an uptime figure our own supplier does not give us.

If a retainer lapses, the site keeps running but stops being monitored, patched or backed up by us. We will tell you that in writing when the last invoice goes unpaid.

While we are working together and for 12 months afterwards, neither side will directly solicit or hire the other's employees or contractors who worked on the engagement, without written consent.

This does not stop either of us running a public job advertisement that somebody happens to answer, and it does not stop anybody from applying on their own initiative. It is aimed at direct approaches, not at anyone's right to change jobs.

Please do not scrape the site at a rate that degrades it for other people, try to breach its security, upload malware, submit forms automatically, or copy substantial parts of the content for a competing service. The text, design, code and images here belong to Knit Infotech under the Copyright Act, 1957, apart from third-party trademarks shown for identification.

We link out where it is useful. We do not control those sites and we are not responsible for what they publish.

Either side may end a retainer or dedicated-resource engagement with 30 days' written notice. Either side may end any engagement immediately if the other commits a material breach and has not fixed it within 15 days of being told about it in writing.

On termination you pay for work completed and for third-party costs already committed. Once the final payment clears we hand over source code, design files, content and account access within 10 working days, in a usable format, along with the third-party licence list.

We will not hold your accounts, domains, data or DNS hostage over a commercial dispute. If you owe us money we will pursue it properly, through the process below.

Neither side is liable for a delay or failure caused by something genuinely beyond its reasonable control: a natural disaster, war, epidemic, a government or regulatory order, an extended failure of national telecommunications or power, or a sustained outage of a platform the work depends on.

The affected side tells the other quickly, and the timeline shifts by the length of the disruption. If it runs past 60 days, either side may end the engagement and settle for work already done.

These terms, and any engagement under them, are governed by the laws of India. That applies whichever country you are in and whichever country the work is delivered to.

Step one, talk. Each side names a senior person and tries in good faith to settle the dispute by discussion for 30 days from written notice. Most disagreements are a scope misunderstanding, and a conversation fixes them faster and cheaper than a lawyer does.

Step two, arbitration. If that fails, the dispute goes to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator the parties appoint together. The seat and venue is Noida, Uttar Pradesh. The language is English. The award is final and binding, and section 29A of the Act sets the timetable for making it.

Step three, courts. For anything arbitration does not cover, and for enforcing or challenging an award, the courts at Gautam Buddha Nagar, Uttar Pradesh, have exclusive jurisdiction, and both sides submit to it.

Nothing above stops either side going straight to court for urgent injunctive relief to protect confidential information or intellectual property.

We update this page as the business changes. The version that governs your engagement is the one published when your proposal was accepted. We do not apply changes backwards.

For material changes we email active clients rather than relying on you spotting a new date.

Questions about a clause, a proposal or an invoice all go to the same place, and a person answers them rather than a ticket queue. If procurement needs these terms as a signed PDF on letterhead, ask and we will send one.

Complaints about how we have handled your personal data go to our Grievance Officer instead. That route, and the 30-day response window, is set out in the Privacy Policy.